Refund policy

Last updated: July 18, 2025

At Mero, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer returns and exchanges under the following conditions:

Return Eligibility

To qualify for a return:

• The product must be in its original, unopened condition, with the seal and plastic wrap intact.

• Returns must be initiated within 7 days of delivery.

• Only items that are unused and in the same condition that you received them are eligible for return.

• Damaged or defective items are eligible for an exchange only. If your product arrives damaged or defective, you must notify us within 7 days of delivery.

To initiate a return or report an issue, please contact our team at team.mero@hotmail.com. We will guide you through the return or exchange process.

Refund and Credit Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 10–15 business days.

• Refunds are issued for the product cost only and do not include original shipping charges unless otherwise stated.